Cert Introduction Essay Example for Free

Cert Introduction Essay205 cert introduction to commerce of keeping in health, social distribute or children and young peoples settings. 205 cert. 1 pinch the implications of duty of care.Q 1.1 Define the term duty of care.A 1.1 Health and social care organisations gravel what is called a duty of care towards the people look after, that style that they must do everything they can to keep the person in their care safe from harm, it is not besides the care establishment that needs to prioritise the safety, welfare and interests of the people using its armed services, but also the care workers of the establishment. My employer also has a duty of care for staff members, to ensure that workers conditions are safe, suitable to deliver the service. Q 1.2 trace how the duty of care affects own work role.See more how to start a paragraphA 1.2 Duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing a ny acts that could foreseeable harm others.205 cert. 2 understanding support available for addressing a dilemmas that may arise about duty of care. Q 2.1 Describe dilemmas that may have arisen between the duty of care and an individuals rights. A 2, 1 as a care worker my aim is to help people live independently. That means encouraging them to make decisions for themselves. When someone in our care decides to do something that we think is unsafe, we face a dilemma (a difficult choice between 2 decisions). If we stop them doing it, are we denying them the right to take risks? If we let them do something dangerous, are we failing in our duty of care? Q 2.2 explain where to get additional support and advice about resolve such dilemmas. A 2.2 extra support may come fromFamilies and friends of the individual.Colleagues.Peers.Senior carers.Managers.Registered managers.Advocates.Care standards.Community psychiatric nurses.Health visitors.Doctors.Police.Local counsellors.Members of parliam ent.205 cert. 3 Know how to respond to complaints.Q 3.1 describe how to respond to complaints.A 3.1 Individuals and their relatives and friends are confident that their complaints ordain be listened to, interpreted seriously and acted apon. The registered person ensures that there is a simple, clear and accessible complaint procedure which includes the stages and timescales for the proses, and that complaints are dealt with now and effectively. The registered person ensures that the person home has a complaint procedure which specifies how complaints may be made and who will deal with then, with an assurance that they will be responded to within a maximum of 28 days.A enrol is kept of all complaints made and includes details of investigations and any action taken. The register person ensures that written entropy is provided to all individuals for referring a complaint to the QCA at any stage, should the complainant wish to. Q 3.3 Identify the main points of concord procedures f or handling complaints. A 3.3 There are principles of good complaints procedures by the local government ombudsman and heath service ombudsman .they are the following. 1 Getting it right.